Privacy
Policy

1. Information We Collect

When you interact with My Kaduceus - whether through our website, by phone, or via email - we may collect the following categories of information:

Information You Provide Directly

• Contact information: name, email address, phone number, and mailing address.
• Professional information: for healthcare providers, your practice name, NPI number, state of licensure, and specialty.
• Inquiry details: any information you include in a contact form, email, or phone inquiry.
• Order information: shipping address, payment details (processed via secure third-party processors), and prescription details as required by law.

Information Collected Automatically

• Usage data: pages visited, time on site, referring URL, and browser/device type.
• IP address: used to estimate your general location and to protect against fraud.
• Cookies and similar technologies: see Section 4 for details.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support.
• To process orders and fulfill prescriptions in compliance with applicable pharmacy laws.
• To communicate with healthcare providers about account setup, product availability, and regulatory updates.
• To improve our website, services, and marketing communications.
• To comply with legal and regulatory obligations, including those imposed by the Texas State Board of Pharmacy and federal pharmacy law.
• To detect, prevent, and address fraud, security incidents, or other harmful activity.

We do not sell your personal information to third parties.

3. Sharing Your Information

We may share your information with the following categories of recipients under limited circumstances:

• Service providers: vendors who assist with website hosting, payment processing, email delivery, shipping, and analytics. These providers are contractually obligated to use your data only to perform services on our behalf.
• Regulatory authorities: federal and state agencies (e.g., DEA, Texas State Board of Pharmacy) when required by law.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.
• Legal process: when required to comply with a court order, subpoena, or other legal obligation.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential cookies: required for the website to function properly (e.g., session management).
• Analytics cookies: help us understand how visitors interact with our website (e.g., Google Analytics). These are anonymized where possible.
• Marketing cookies: used to measure the effectiveness of advertising campaigns. We do not use these for targeted advertising to patients.

You may disable cookies through your browser settings; however, some features of the site may not function correctly as a result.

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. Prescription and dispensing records are retained in accordance with Texas State Board of Pharmacy regulations, which require retention for a minimum of two years. Contact inquiry data is retained for up to two years unless you request deletion earlier.

6. Security

We implement commercially reasonable technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted via our website.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular review of our security practices and systems.

No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: the right to request a copy of the personal information we hold about you.
• Correction: the right to request correction of inaccurate or incomplete information.
• Deletion: the right to request deletion of your personal information, subject to our legal and regulatory retention obligations.
• Opt-out: the right to opt out of marketing communications at any time by clicking "unsubscribe" in any email we send or by contacting us directly.

To exercise any of these rights, please contact us using the information in Section 11.

8. HIPAA Notice

My Kaduceus operates as a covered entity under the Health Insurance Portability and Accountability Act (HIPAA) with respect to the dispensing of prescription medications. Protected Health Information (PHI) collected in connection with prescription orders is handled in accordance with our HIPAA Notice of Privacy Practices, which is provided separately to patients and prescribers at the point of service.

This Privacy Policy covers information collected through our website and marketing channels and is separate from our HIPAA Notice of Privacy Practices. For a copy of our HIPAA Notice, please contact us.

9. Children's Privacy

Our website and services are directed to licensed healthcare providers and adults seeking medical weight loss treatment under physician supervision. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us: